Privacy policy

 

Main principles of Privacy Policy

Big Grains Limited pays extraordinary attention to the privacy of our customers, That’s why by this document we would like to explain all procedures and aspects of collecting and secure storing your personal information. Please read it carefully. Any dispute which may arise over privacy will be subject to this policy, the data protection notice (if any) incorporated into this website and the provisions of Hong Kong law. We may change our privacy policy from time to time without prior notice, meanwhile, all changes will be uploaded to our website. To be fully informed about the changes, you can check the policy from time to time and it is your own responsibility.

Big Grains complies with Hong Kong laws including Personal Data (Privacy) Ordinance in its policy and the ways of the collection, access, use, storage, disclosure and protection of personal information. The Privacy Policy applies to all users who access, browse, or use the website www.biggrains.com, the Facebook Page, the mobile application, Instagram, YouTube, WeChat and various electronic services from Big Grains Limited. By accessing, browsing, or using the e-Services, you indicate your acceptance to the Policy. If you do not accept the Policy, please stop accessing, browsing, or using the e-Services. If you complete any form via this Website, after you have completed the form and pressed the button confirming your submission, it indicates that you have read and understood this Privacy Statement and agreed to how personal data are collected and used as provided in this Privacy Statement.

 

Collection and use of Data

We may collect different personal information with only one purpose – to improve the quality of our service and maximize the satisfaction of our customers. The Data may include but is not limited to name, date of birth, marital status, home address, mail address, phone number, allergies, taste preferences, and some others. The update of your personal information is your own responsibility. We do not intend to collect any information of people bellow 18 years old.

We may use your Data for the following purposes:

1) identity verification

2) for our Clubhouse section where your dashboard will be visible only to you and our designated staff

3) for sales analysis and operation management

4) communications with you

5) direct marketing, promotions and advertising of our products and products of our affiliated companies and third party contractors (you have the right to unsubscribe from our promo letters)

6) orders and payments procession

 

Storage and Disclosure of Data

You accept, agree and allow us to collect, use and disclose this information to:

1) our employees or employees of our contractors providing special customer oriented service for us, or outsource telecommunication centers or other administrative and financial institutions

2) anyone to whom Big Grains is obliged to disclose the Data according to the law

 

Your Right to Access Personal Data

You have the right of access to or correction of, and to withdraw your consent concerning your Personal Data held by us. If you have any questions regarding this Privacy Policy, or if you wish to access or change your Personal Data, or withhold the information from us, you may visit your “My Account” page to edit or update your Personal Data, or send your request in writing to the following:

Address: 61 Parkes Street, Jordan, Hong Kong

Email: cs@biggrains.com

We reserve the right to charge you a reasonable fee for the processing of any data access request.

 

Security of Data

Big Grains Limited use the contemporary technologies for protecting all personal information, however, we can not guarantee you the full security due to potential actions of third parties.

 

Use of cookies

Big Grains will access cookies on your personal computer in order to access or use certain services or functions and analytics. We may use cookies to provide you with a more comprehensive and personally oriented service. You may accept or decline use of cookies by modifying the configuration of your browser. Please be informed that this action may influence an access to the certain services.